Shipping and Delivery Policy

1. Nature of Services

We are a financial service provider, and our offerings are digital in nature. Hence, there are no physical products to be shipped. All services, reports, or documents are delivered electronically via email, online portal, or dashboard access.

2. Service Delivery Timeline

Once your payment is successfully received and confirmed:

• Instant Services: Some services are activated immediately upon successful payment.
• Manual Services: For customized or manual verification services, delivery timelines may range from 1 to 5 business days, depending on the type of service.

We ensure timely delivery and keep our clients informed about the progress of their request.

3. Mode of Delivery

All digital deliverables are shared through:

• Registered email address, or
• Access provided via our official website dashboard (if applicable).

Please ensure your email ID and contact details are accurate while placing an order.

4. Non-Delivery / Delay

In case you do not receive your service within the expected timeline:

• Check your email inbox and spam folder.
• Contact our support team at support@thakurelafinance.services with your order ID and payment reference number.

We will investigate and ensure prompt resolution.

5. Changes or Updates

If you made an error in the details provided (such as email ID or service type), kindly inform us immediately at support@thakurelafinance.services. We will make the necessary corrections where possible.

6. Force Majeure

We are not liable for delays caused by circumstances beyond our control, including but not limited to network issues, technical failures, or government restrictions.